Returns & Exchanges Policy
Return Eligibility
Returns and exchanges must be requested within 14 days of receipt. Requests after this window will not be accepted.
- We do not offer refunds. Approved returns are issued as store credit only.
- Only one return or exchange is permitted per order.
- Only one exchange is allowed per order, regardless of reason.
- Items must be unworn, unwashed, and undamaged, with all original tags attached.
- Please return items in their original packaging to protect them in transit.
How to Initiate a Return
To request a return or exchange, please email hello@marchve.com within 14 days of delivery.
Our team will review your request and guide you through the next steps.
All returns are subject to approval based on our return policy. Returns sent without prior authorisation may not be accepted.
When will I receive my store credit?
Once your return has been approved, your store credit will be issued via email as a Shopify Gift Card.
Store credit is valid for 12 months from the date of issue and applies to the value of the returned garment only.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Who covers return shipping?
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable and store credit applies only to the value of the returned garment.
What happens if my return doesn't meet the return conditions?
Items returned without their original tags, or those that have been worn, washed, used or altered, cannot be accepted.
Returns sent without prior authorisation may be refused, and it will be the customer's responsibility to arrange collection of the garment.
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